We would like to show you a description here but the site won’t allow us. I've got 2 wall sockets that I think are likely. Virgin Phone Switchover. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Look for an omnibox on the outside of your property and try and trace the cable. Phone. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. I don't have a Virgin wall socket. The wall socket is - 5109379. Can you help? Many Thanks. 1 ACCEPTED SOLUTION. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. . It feels like I need to just obtain a connector to enable the two to fit. The only way to find out is to try and connect. Thanks & regards, Bablu kumarRe: No virgin media wall socket. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Plug into the wall socket. Solved: My broadband just arrived today. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Broadband. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Phone. I don't longer work there. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Virgin offers self-install to properties that have recently had a service. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. And on the back of the box. VM BB TV Landline. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Tuning in. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. on 23-10-2022 13:36. Re: No wall socket. Wall Socket. 6. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi team . I've looked for an external box but cannot. Discounts, coupons and cashback: 2019 = £1,443. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. However, I do not have any of the specified wall sockets available. Tudor. The first thing is to start making alternative arrangements for your internet connectivity. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Cihank617. Thanks for your reply. Re: My Flat doesn’t have wall socket. Hi, Same problem here. Entertain me; Broadband Deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Re: I need a Virgin Media Wall Socket. TV on the go. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Being connected to the internet is one of the most important modern essentials in 2022,. Up to 3 WiFi Pods if needed. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Follow these steps to install your virgin Media Broadband, TV and Phone service. See the section. Account - Mobile. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I have been given other details for the account such as the account number/area code and. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. virgin media internal wall box. What confuses some people is the push-on connector provided. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Just had the Hub 3 delivered for Quickstart. both appear. No virgin wall socket in my house. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. on 27-01-2023 17:22. . If you had any further enthusiasm. Occasionally only a very short stub of wire is left behind often hidden. My previous sky microfilter attached here. The new cables from your Quick Start kit will be push fit. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Virgin supplies Broadband using DOCSIS technology. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. That is a Virgin telephone socket. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Broadband wall socket. to be phone lines. V6. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. The cable going in will be a double “shotgun barrel” type cable. Gaming Support. Just had self installation delivered, have no wall socket just two cables from the wall. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TV. Broadband. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Package arrive today and realized I don't have a VM wall socket to. Broadband. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 0 Kudos. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Should’ve checked this before I ordered. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I'm here to share knowledge, I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. No Virgin Media Wall Socket on 13-04-2022 14:47. Forum; Apps. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Hello, my isolator cable does not fit into the virgin media wall socket. Email. Browse Virgin Media Virgin Media Community. 52. When plugged into either cable the hub just - 5440321. The isolator has a terminator cap (marked below) fitted to the open end. Hi, I just moved to a new house and got my virgin media kit today. Don’t plug the power cable into a plug socket yet. I'm very sorry for any issues you've had in speaking with the team. 19 minutes ago. on 15-04-2023 16:54. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. I just found a box in the closet which has a cable indicated as CABELCON 4. I'm a Very Insightful Person, I'm here to share knowledge. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. Hi mariz2198, thanks for posting and welcome to our community. Wall sockets and no connection. Speed. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. My Virgin Media App. on 23-10-2022 13:36. 150 from a. Discover how Virgin Media services are installed. . on 15-02-2022 10:03. Don’t plug the power cable into a plug socket yet. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 17-12-2022 10:39. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Some new sockets may look like one of the below. See where this Helpful Answer was posted. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 1 [or 192. I'm at the stage where I need to plug the -. I don't work for Virgin Media. Options. The wall box may be branded with the logos of an old cable TV company (not VM). The port of wall socket - 5152519. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I've also got an old NTL phone socket so. However, I do not have any of the specified wall sockets available. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 25-09-2022 15:41. I will only be using one wall socket, so the other socket will have no connections. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. Virgin TV 360. The isolator has a terminator cap (marked below) fitted to the open end. Go to solution. Subscribe to RSS Feed; Mark Topic as New;. Stream from Virgin Media. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Click & Collect. You can also check for a loose cable as not all properties have a socket. 0 Kudos Reply. Could a VM engineer be boo. I don't even know what to do with it either. Explain what needs to be done and book an engineer visit. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. )In this video, I am showing the sta. 4 weeks ago. Same thing happened, and on all the wall phone points. Subscribe to RSS Feed; Mark Topic as New;. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Thanks for posting, welcome to both Virgin Media and the Community. 63K; 3. 100. Account - Cable. We have a virgin media wall socket with an - 4353656 - 2. This seems to be the only way that i can speak to someone about the issue. For into also image of the. Email. It has two outputs on the left of the wall box. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Only now have I realised - 5272490. Plug the cables into the hub. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. VM will usually only supply a Quickstart to a property that had VM previously. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You need to go outside and locate the brown or grey omnibox on the wall. No wall socket found! on 25-11-2022 12:10. Tried looking but can't see a way to book an engineer for this? Thanks. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. You dont need a new router just for the test the Computer will connect directly. Call the Pre-installation and delivery team on 0800 052 1734. The cable could be hidden within, or behind, furniture. Virgin Media Community: Broadband: QuickStart, set up and connections: I need a wall socket; Options. Some of the cables hanging out the wall were cut off after the house improvements. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. • Scroll to the HDMI port you connected the cable to. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Dave. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Options. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Options. We have the quickstart pack but sadly cannot get broadband set up and working. Damaged Wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The metal box in photo 3 looks like a likely contender. @Briannahsarah wrote: Here is a photo. Can anyone help? - 5374447. I'm currently renovating my living room, including the electrics. Hi, Iv just received my new broadband. We have the quickstart pack but sadly cannot get broadband set up and working. I wanted to check with people on here before trying to get an engineer in, just. Stay safe online. - 5250024 Re: No Wall Socket for Quickstart. 5K. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Push the white cable (from the old Hub) into the back of the new Hub. 4 weeks ago. Hi there. Cable broadband connects your home to a fibre cabinet in your area. 150 from a VM landline or 03454541111. Chatter and natter. 5. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. 15 March 2021 at 12:49PM. Subscribe to RSS Feed; Mark Topic as New. I have signed up as a new user for Virgin Fibre. Ordered VM broadband and was recommended by the website to select the self quick install option. Stay safe. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Browse Virgin Media Virgin Media Community. Connect the Hub’s power cable with the blue tab. 168. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Tudor. Home Phone. I wanted. Options. My Virgin Media App. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 3 minutes ago. Vonage 2nd line. . Next, connect the power cable with the blue tab. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. . ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. The internal wall boxes are mostly oblong. Get virgin engineer to move the wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. The box and cables may have been removed by the previous occupiers. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Sign in . . The Openreach sockets do not work for Virgin Media. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. . Subscribe to this message's RSS feed. many thanks. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. So yes, following many takeovers, this is now your Virgin Media connection. 0 Kudos Reply. No vm wall socket. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I can only find the TV socket. Not had any success calling. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. But I have no Virgin Media Wall socket in my house. Once connected it directly to a hub, a little bit loose, but then interne. I can only find the TV socket. Rob. It may just be a cable rather than an internal wall box. Apply a gentle force to begin with, turning anti-clockwise. No Virgin media wall socket JakeDobinson. Tried the virtual assistant but it didn’t prove helpful. . I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. in Networking and WiFi Sunday; No Virgin Media Wall socket . " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Push the red label end of the white cable, into the wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. No internet, unfortunately. I don't longer work there. Options. These enter my house via an air brick/vent very close to. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Virgin Media; My Virgin Media. Hi, Having difficulty installing our new broadband. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. When you place your order, we'll let you know. com. For that I can't use the - 5118502. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Connect the Hub’s power cable with the blue tab. I am happy to help with this. AnthonyRaw1986. Hi mariz2198, thanks for posting and welcome to our community. Virgin Media M125 Fibre Broadband. See where this Helpful Answer was posted. Speed. I have tried to contact vm but I don’t have a landline number so they w. on 17-12-2022 10:39. How about using a 10m RJ11 to RJ11 telephone cable. The Openreach sockets do not work for Virgin Media. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Tuning in. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. However I m not able to find the virgin Media wall socket in my room. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. 0 Kudos Reply. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. You might like to try giving full details here first to get some advice. My VM Router is is my office adjacent to hall. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. The metal box in photo 3 looks like a likely contender. Please help. Sign in . Security matters. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. Push the white cable with the black label into the Hub. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. However, I do not have any of the specified wall sockets available. Hi, I have ordered a self installation kit for broadband and landline. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. VM BB TV Landline.